Refund policy

This Refund and Returns Policy applies to all purchases made through Light Fight within New Zealand.

Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act 1993 (CGA). You are entitled to a repair, replacement, or refund for a product that fails to meet these acceptable quality guarantees.

1. Change of Mind Policy

Because custom products cannot be resold, we handle standard stock and custom items differently regarding "change of mind" requests:

  • Custom Made & Personalized LED Neon Signs: We do not offer refunds, exchanges, or cancellations for change of mind once production has commenced. Please double-check all spelling, fonts, dimensions, and color choices prior to approving your design proof.
  • Pre-Made / Standard Stock Signs: If you change your mind on a standard, non-customized item, you must notify us within 14 days of delivery. Items must be unused, in their original packaging, and in sellable condition. Return shipping costs for change-of-mind returns are the responsibility of the customer.

2. Faulty, Damaged, or Non-Conforming Goods (CGA Rights)

If your LED neon sign arrives damaged, is defective, or does not match your approved design specification, you are entitled to a remedy under New Zealand law.

  • Damaged in Transit: Please inspect your package immediately upon delivery. If your sign is damaged in transit, contact us at sales@lightfight.co.nz within 48 hours of delivery with photos/videos of the damaged item and the original packaging.
  • Minor Faults: If the product has a minor fault that can be easily repaired (e.g., a loose wire connector or power supply issue), we reserve the right to repair the item or provide a replacement within a reasonable timeframe at no extra cost to you.
  • Major Faults: If the product has a major fault (e.g., severe electronic failure, substantially different design than approved, or unsafe to operate), you have the right to choose between:
    • A full refund; or
    • A replacement unit.

3. Warranty Coverage

All our LED neon signs come with a standard 24-Month Manufacturer Warranty covering electrical components (power adapter, dimmer, LED strip wiring) when used under normal operating conditions.

What is NOT covered under warranty:

  • Damage caused by improper installation or dropping the sign.
  • Water damage to signs not explicitly rated for outdoor use (IP67).
  • Damage caused by using non-compatible power supply adapters.
  • Normal wear and tear, or intentional modifications/tampering with the wiring.

4. How to Request a Return or Warranty Claim

  • Contact Us: Email sales@lightfight.co.nz with your order number, a brief description of the issue, and clear photos or a short video demonstrating the defect/damage.
  • Assessment: Our technical team will assess your claim within 2 business days.
  • Return Shipping: If the item needs to be returned for inspection or repair due to a confirmed fault, we will provide a pre-paid shipping label or reimburse reasonable return freight costs within New Zealand.

5. Business Purchases (B2B Exception)

In accordance with section 43 of the Consumer Guarantees Act 1993, where goods are acquired for the purposes of a business or commercial enterprise, both parties agree to contract out of the CGA, and standard commercial terms apply.

Contact Details

If you have questions regarding this policy, please reach out to: